Call Center Representative

Expired on: Feb 16, 2024
  • Inbound Calls: Handle incoming customer calls related to service inquiries, issues, and support.
  • Outbound Calls: Make outbound calls for follow-ups, surveys, and proactive customer communication.
  • Issue Resolution: Address and resolve customer concerns, escalating complex issues as needed.
  • Product Knowledge: Demonstrate a comprehensive understanding of ISP services to assist customers effectively.
  • Order Processing: Assist customers with service orders, upgrades, and cancellations.
  • Billing Support: Address billing inquiries, explain charges, and assist with payment-related matters.
  • Technical Assistance: Provide basic technical support and guide customers through troubleshooting steps.
  • Documentation: Record and document customer interactions and issue resolutions accurately.
  • Customer Satisfaction: Ensure a high level of customer satisfaction through clear communication and effective issue resolution.
  • Reports: Directly to the Chief Operating Officer (COO)or collaboratively to the Managing Director

– High school diploma or equivalent; additional education is a plus.

– Customer service certification is advantageous.

– Previous experience in customer service, preferably in a call center environment.

– Familiarity with using call center software and customer relationship management (CRM) systems.

How to apply for this role:

To apply, please fill out the application form below, providing your name, email, phone number, cover letter, and uploading your CV file (maximum 3 pages). Ensure all the required information is accurately provided.

Closing Date:

16th February 2024, at 5 pm. Only shortlisted candidates will be communicated to for an interview. Telecel Liberia is an Internet Service Provider and an equal opportunities employer; all who meet the criteria are encouraged to apply.

Your covering letter should make a compelling case for why you feel motivated to work for Telecel Liberia in this role, as well as giving a concise overview of your most relevant skills and experience. Please limit your cover letter to no more than one page of A4 in PDF format.

Job Category: Call Center Representative
Job Type: Full Time
Job Location: Monrovia Liberia
Note: Females are strongly encouraged to apply.
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