Telecel iBoT
Messaging & Conversations are continuously increasing
- Messaging takes over! 55% of time spent on smartphones result in the messaging space
- Messaging has a CAGR of 30%
Market Opportunity - CAGR of 30% - 60 %
Our A2P Messaging Market size is excepted to reach 77.1$ Billion by 2026
Cost Effective
Effective and inexpensive to reach the desired target market
Instant
Ability to reach millions worldwide within seconds
User Friendly
Direct link to end users through a channel they are familiar and comfortable with.
Global Reach
3.8 Billion smartphone users worldwide
Eco-Friendly
Eco-friendly mass marketing solution
Chatbot Facts
- Uses latest in AI technology to provide intuitive, case specific & informative support responses to customer queries
- Continuously expand its learning capabilities with each and every support case it handles
- Interacts with customers across all popular social platforms, SMS and voice services.
- Integrates into your CRM system to provide customer specific information 24x7x365
- Reachable by voice over the traditional phone as well as all major messaging apps
- Chatbot Features
- Chatbot Benefits
Emotionally Intelligent
Provide a human-like customer experience
Customizable
Can be trained the way the enterprise wants it to be
Scalable
Build on cloud technology increase or decrease resources to meet changing demand
Multilingual NLP-Enabled
Supports 100+ languages. TTS & STT capabilities
Omnichannel
Can power conversations across the most used channels
API Integrations
Integrates with 3rd party apps
Emotionally Intelligent
Provide a human-like customer experience
Customizable
Can be trained the way the enterprise wants it to be
Scalable
Build on cloud technology increase or decrease resources to meet changing demand
Multilingual NLP-Enabled
Supports 100+ languages. TTS & STT capabilities
Omnichannel
Can power conversations across the most used channels
API Integrations
Integrates with 3rd party apps
Better Customer Support
Instant responses Reduce wait time Realistic Interaction
Automated
Automated to solve customer specific problems
Cost Saving
Saves on headcount Free staff to do other tasks
Volume of Served Clients
Capable of handling numerous simultaneous conversations with scaling capabilities
Efficient
Minimizing the human error factor
Better ROI
Increase customer’s potential of purchase
Better Customer Support
Instant responses Reduce wait time Realistic Interaction
Automated
Automated to solve customer specific problems
Cost Saving
Saves on headcount Free staff to do other tasks
Volume of Served Clients
Capable of handling numerous simultaneous conversations with scaling capabilities
Efficient
Minimizing the human error factor
Better ROI
Increase customer’s potential of purchase
Telecel iBoT, powered by AI
Conversational Design
No-coding interface
Artificial Intelligence
Out-of-the-box 100+ languages Advanced NLP analytics
Enterprise focused
Scalable solution
Data privacy
GDPR compliant
Use Cases
- Banking & Insurance
- Customer Services
- Government & NGO
- Education
- Internal Communications
- Tourism
- Sales & Marketing
Banking &Insurance
Sample Challenge
In the banking sector, in order to file an insurance claim, banks go through manual process that lacks information. For insurance, in order to make a claim, customers go to their broker and since they could have a ton of questions, it isn’t always effective.
Our Solution
By integrating an IBoT within the bank’s application, customers will be able to file insurance claims by speaking directly to the chatbot. The process will be automated using an end-to-end digital flow.
Other banking use cases: transaction management, card management, KYC update, customer support.
Banking &Insurance
Sample Challenge
In the banking sector, in order to file an insurance claim, banks go through manual process that lacks information. For insurance, in order to make a claim, customers go to their broker and since they could have a ton of questions, it isn’t always effective.
Our Solution
By integrating an IBoT within the bank’s application, customers will be able to file insurance claims by speaking directly to the chatbot. The process will be automated using an end-to-end digital flow.
Other banking use cases: transaction management, card management, KYC update, customer support.
Customer Service
Existing Challenge
When it comes to customer care, customers usually call human agents to solve their problems. This could be challenging if the customer service team is limited in terms of employees therefore, they will be stretched too thin. Employees would struggle with time and efficiency.
Our Solution
By launching the Ibot for customer service, everything would be automated and customers would be able to find solutions to their problems without having to contact any human agents. Furthermore, it is not limited by working hours or availability of free agents.
Customer Service
Existing Challenge
When it comes to customer care, customers usually call human agents to solve their problems. This could be challenging if the customer service team is limited in terms of employees therefore, they will be stretched too thin. Employees would struggle with time and efficiency.
Our Solution
By launching the Ibot for customer service, everything would be automated and customers would be able to find solutions to their problems without having to contact any human agents. Furthermore, it is not limited by working hours or availability of free agents.
Government &NGO
Existing Challenge
In March 2020, with COVID-19 expanding globally and teams and workforces worldwide shifting to a working-from-home policy, communicating clearly and appropriately became more important than ever to ensure a smooth transition. With the HR & IT services overwhelmed by questions, a bottleneck is formed, and it becomes increasingly difficult to answer every question.
Our Solution
Using a chatbot, the Government was able to provide reliable responses for thousands of people working for the European parliament.
The Results
- Live after 2 weeks
- Covering 70 intents
- Consistent COVID-19 Communications
Government &NGO
Existing Challenge
In March 2020, with COVID-19 expanding globally and teams and workforces worldwide shifting to a working-from-home policy, communicating clearly and appropriately became more important than ever to ensure a smooth transition. With the HR & IT services overwhelmed by questions, a bottleneck is formed, and it becomes increasingly difficult to answer every question.
Our Solution
Using a chatbot, the Government was able to provide reliable responses for thousands of people working for the European parliament.
The Results
- Live after 2 weeks
- Covering 70 intents
- Consistent COVID-19 Communications
Education
The Problem
Universities struggle with recruiting students due to the short time window. With an end goal of getting as many applications as possible, they advertise and engage with potential new students. This process is time consuming.
Our Solution
The IBoT will aid in engaging with students in an automated way. Our IBoT will be available on multiple channels
can help with payments, registrations, events, alumni …
- Using What's App Templates
- Secure upload of credentials
- 78% Requests handled by the BoT
Education
The Problem
Universities struggle with recruiting students due to the short time window. With an end goal of getting as many applications as possible, they advertise and engage with potential new students. This process is time consuming.
Our Solution
The IBoT will aid in engaging with students in an automated way. Our IBoT will be available on multiple channels
can help with payments, registrations, events, alumni …
- Using What's App Templates
- Secure upload of credentials
- 78% Requests handled by the BoT
Internal Communications
Existing Challenge
In large companies with over 500+ employees, internal communication with HR causes huge delays in internal processes.
Our Solution
The IBoT allows employees to chat directly on a 24/7 basis to ask HR related questions.
Internal Communications
Existing Challenge
In large companies with over 500+ employees, internal communication with HR causes huge delays in internal processes.
Our Solution
The IBoT allows employees to chat directly on a 24/7 basis to ask HR related questions.
Tourism
Existing Challenge
In order to increase tourist spending, the IBoT can be used to learn more about visitors interest to leverage for their marketing campaigns.
Our Solution
Using IBoT, tourists can browse the tourist location, how to navigate the country, find the best restaurant and accommodations.
Tourism
Existing Challenge
In order to increase tourist spending, the IBoT can be used to learn more about visitors interest to leverage for their marketing campaigns.
Our Solution
Using IBoT, tourists can browse the tourist location, how to navigate the country, find the best restaurant and accommodations.
Sales &Marketing
The Problem
One of Europe’s largest telecom providers noticed extremely short page visit times on their subscription pages. To capture attention and offer the best price/quality subscription to its possible clients, they needed a method to quickly help out visitors.
Our Solution
The operator developed an assistant chatbot. The bot autonomously talks to page visitors and leads them to the right subscriptions for mobile, internet, TV and additional services.
Also help with generation leads, targeted marketing , upselling and cross-selling
- Significant Increase in page visit times
- 122% Increase in online sales
- 15,000 Yearly requests handled
Sales &Marketing
The Problem
One of Europe’s largest telecom providers noticed extremely short page visit times on their subscription pages. To capture attention and offer the best price/quality subscription to its possible clients, they needed a method to quickly help out visitors.
Our Solution
The operator developed an assistant chatbot. The bot autonomously talks to page visitors and leads them to the right subscriptions for mobile, internet, TV and additional services.
Also help with generation leads, targeted marketing , upselling and cross-selling
- Significant Increase in page visit times
- 122% Increase in online sales
- 15,000 Yearly requests handled
