Telecel iBoT

Messaging & Conversations are continuously increasing

  • Messaging takes over! 55% of time  spent on smartphones result in the messaging space
  • Messaging has a CAGR of 30%

Market Opportunity - CAGR of 30% - 60 %

Our A2P Messaging Market size is excepted to reach 77.1$ Billion by 2026

chatbot service in Liberia

Cost Effective

Effective and inexpensive to reach the desired target market

Instant

Ability to reach millions worldwide within seconds

User Friendly

Direct link to end users through a channel they are familiar and comfortable with.

Global Reach

3.8 Billion smartphone users worldwide

Eco-Friendly

Eco-friendly mass marketing solution

Chatbot Facts

  • Uses latest in AI technology to provide intuitive, case specific & informative support responses to customer queries
  • Continuously expand its learning capabilities with each and every support case it handles
  • Interacts with customers across all popular social platforms, SMS and voice services.
  • Integrates into your CRM system to provide customer specific information 24x7x365
  • Reachable by voice over the traditional phone as well as all major messaging apps
  • Chatbot Features
  • Chatbot Benefits

Emotionally Intelligent

Provide a human-like customer experience

Customizable

Can be trained the way the enterprise wants it to be

Scalable

Build on cloud technology
increase or decrease resources to meet changing demand

Multilingual NLP-Enabled

Supports 100+ languages. TTS & STT capabilities

Omnichannel

Can power conversations across the most used channels

API Integrations

Integrates with 3rd party apps

Emotionally Intelligent

Provide a human-like customer experience

Customizable

Can be trained the way the enterprise wants it to be

Scalable

Build on cloud technology
increase or decrease resources to meet changing demand

Multilingual NLP-Enabled

Supports 100+ languages. TTS & STT capabilities

Omnichannel

Can power conversations across the most used channels

API Integrations

Integrates with 3rd party apps

Better Customer Support

Instant responses
Reduce wait time
Realistic Interaction

Automated

Automated to solve customer specific problems

Cost Saving

Saves on headcount
Free staff to do other tasks

Volume of Served Clients

Capable of handling numerous simultaneous conversations with scaling capabilities

Efficient

Minimizing the human error factor

Better ROI

Increase customer’s potential of purchase

Better Customer Support

Instant responses
Reduce wait time
Realistic Interaction

Automated

Automated to solve customer specific problems

Cost Saving

Saves on headcount
Free staff to do other tasks

Volume of Served Clients

Capable of handling numerous simultaneous conversations with scaling capabilities

Efficient

Minimizing the human error factor

Better ROI

Increase customer’s potential of purchase

Telecel iBoT, powered by AI

chatbot service in Liberia

Conversational Design

No-coding interface

Artificial Intelligence

Out-of-the-box 100+ languages Advanced NLP analytics

Enterprise focused

Scalable solution

Data privacy

GDPR compliant

Use Cases

  • Banking & Insurance
  • Customer Services
  • Government & NGO
  • Education
  • Internal Communications
  • Tourism
  • Sales & Marketing

Banking &Insurance

Sample Challenge

In the banking sector, in order to file an insurance claim, banks go through manual process that lacks information. For insurance, in order to make a claim, customers go to their broker and since they could have a ton of questions, it isn’t always effective.

Our Solution

By integrating an IBoT within the bank’s application, customers will be able to file insurance claims by speaking directly to the chatbot. The process will be automated using an end-to-end digital flow.

Other banking use cases: transaction management, card management, KYC update, customer support.

Banking &Insurance

Sample Challenge

In the banking sector, in order to file an insurance claim, banks go through manual process that lacks information. For insurance, in order to make a claim, customers go to their broker and since they could have a ton of questions, it isn’t always effective.

Our Solution

By integrating an IBoT within the bank’s application, customers will be able to file insurance claims by speaking directly to the chatbot. The process will be automated using an end-to-end digital flow.

Other banking use cases: transaction management, card management, KYC update, customer support.

Customer Service

Existing Challenge

When it comes to customer care, customers usually call human agents to solve their problems. This could be challenging if the customer service team is limited in terms of employees therefore, they will be stretched too thin. Employees would struggle with time and efficiency.

Our Solution

By launching the Ibot for customer service, everything would be automated and customers would be able to find solutions to their problems without having to contact any human agents. Furthermore, it is not limited by working hours or availability of free agents.

Customer Service

Existing Challenge

When it comes to customer care, customers usually call human agents to solve their problems. This could be challenging if the customer service team is limited in terms of employees therefore, they will be stretched too thin. Employees would struggle with time and efficiency.

Our Solution

By launching the Ibot for customer service, everything would be automated and customers would be able to find solutions to their problems without having to contact any human agents. Furthermore, it is not limited by working hours or availability of free agents.

Government &NGO

Existing Challenge

In March 2020, with COVID-19 expanding globally and teams and workforces worldwide shifting to a working-from-home policy, communicating clearly and appropriately became more important than ever to ensure a smooth transition. With the HR & IT services overwhelmed by questions, a bottleneck is formed, and it becomes increasingly difficult to answer every question.

 

Our Solution

Using a chatbot, the Government was able to provide reliable responses for thousands of people working for the European parliament.

The Results

  • Live after 2 weeks
  • Covering 70 intents
  • Consistent COVID-19 Communications

Government &NGO

Existing Challenge

In March 2020, with COVID-19 expanding globally and teams and workforces worldwide shifting to a working-from-home policy, communicating clearly and appropriately became more important than ever to ensure a smooth transition. With the HR & IT services overwhelmed by questions, a bottleneck is formed, and it becomes increasingly difficult to answer every question.

 

Our Solution

Using a chatbot, the Government was able to provide reliable responses for thousands of people working for the European parliament.

The Results

  • Live after 2 weeks
  • Covering 70 intents
  • Consistent COVID-19 Communications

Education

The Problem

Universities struggle with recruiting students due to the short time window. With an end goal of getting as many applications as possible, they advertise and engage with potential new students. This process is time consuming.

Our Solution

The IBoT will aid in engaging with students in an automated way. Our IBoT will be available on multiple channels

can help with payments, registrations, events, alumni …

  • Using What's App Templates
  • Secure upload of credentials
  • 78% Requests handled by the BoT

Education

The Problem

Universities struggle with recruiting students due to the short time window. With an end goal of getting as many applications as possible, they advertise and engage with potential new students. This process is time consuming.

Our Solution

The IBoT will aid in engaging with students in an automated way. Our IBoT will be available on multiple channels

can help with payments, registrations, events, alumni …

  • Using What's App Templates
  • Secure upload of credentials
  • 78% Requests handled by the BoT

Internal Communications

Existing Challenge

In large companies with over 500+ employees, internal communication with HR causes huge delays in internal processes.

Our Solution

The IBoT allows employees to chat directly on a 24/7 basis to ask HR related questions.

Internal Communications

Existing Challenge

In large companies with over 500+ employees, internal communication with HR causes huge delays in internal processes.

Our Solution

The IBoT allows employees to chat directly on a 24/7 basis to ask HR related questions.

Tourism

Existing Challenge

In order to increase tourist spending, the IBoT can be used to learn more about visitors interest to leverage for their marketing campaigns.

Our Solution

Using IBoT, tourists can browse the tourist location, how to navigate the country, find the best restaurant and accommodations.

Tourism

Existing Challenge

In order to increase tourist spending, the IBoT can be used to learn more about visitors interest to leverage for their marketing campaigns.

Our Solution

Using IBoT, tourists can browse the tourist location, how to navigate the country, find the best restaurant and accommodations.

Sales &Marketing

The Problem

One of Europe’s largest telecom providers noticed extremely short page visit times on their subscription pages. To capture attention and offer the best price/quality subscription to its possible clients, they needed a method to quickly help out visitors.

Our Solution

The operator developed an assistant chatbot. The bot autonomously talks to page visitors and leads them to the right subscriptions for mobile, internet, TV and additional services.

Also help with generation leads, targeted marketing , upselling and cross-selling

  • Significant Increase in page visit times
  • 122% Increase in online sales
  • 15,000 Yearly requests handled

Sales &Marketing

The Problem

One of Europe’s largest telecom providers noticed extremely short page visit times on their subscription pages. To capture attention and offer the best price/quality subscription to its possible clients, they needed a method to quickly help out visitors.

Our Solution

The operator developed an assistant chatbot. The bot autonomously talks to page visitors and leads them to the right subscriptions for mobile, internet, TV and additional services.

Also help with generation leads, targeted marketing , upselling and cross-selling

  • Significant Increase in page visit times
  • 122% Increase in online sales
  • 15,000 Yearly requests handled