Telecel Liberia is hiring enthusiastic and tech-savvy individuals to join our team as Call Center Representatives. In this role, you will serve as the first point of contact for customers, handling calls, providing information, and resolving issues. Successful candidates will have excellent communication skills and a customer-oriented mindset.

Key Responsibilities:

• Inbound Calls: Handle incoming customer calls related to service inquiries, issues, and support.
• Outbound Calls: Make outbound calls for follow-ups, surveys, and proactive customer communication.
• Issue Resolution: Address and resolve customer concerns, escalating complex issues as needed.
• Product Knowledge: Demonstrate a comprehensive understanding of ISP services to assist customers effectively.
• Order Processing: Assist customers with service orders, upgrades, and cancellations.
• Billing Support: Address billing inquiries, explain charges, and assist with payment-related matters.
• Technical Assistance: Provide basic technical support and guide customers through troubleshooting steps.
• Documentation: Record and document customer interactions and issue resolutions accurately.
• Customer Satisfaction: Ensure a high level of customer satisfaction through clear communication and effective issue resolution.

Qualifications:

            •          High school diploma or equivalent; prior call center experience is preferred.

            •          Strong verbal communication skills and active listening abilities.

            •          Ability to work in a team-oriented and fast-paced environment.

            •          Familiarity with service industry is a plus.